Patient Information
Appointments
All consultations with Vermont Dermatology are by appointment only and long consultations are available if required. Our doctors will always endeavour to treat patients promptly and at your appointed time.
The reception staff will inform you if your doctor is running late when you arrive for your appointment. We thank you for your patience, and appreciate your co-operation if you are kept waiting.
Results
It is a policy of Vermont Dermatology that all patients must make an appointment for test results. We do not use emails to discuss test results or information about your health. Although information is encrypted we cannot be sure of information being intercepted, and your privacy and confidentiality being compromised.
Privacy Law/Medical Records
Vermont Dermatology is committed to providing comprehensive general practice to all individuals and families in this community and maintaining the confidentiality of your personal health information. All patient consultations, personal health information and medical records remain secure at all times, and this information is only available to authorised members of staff. Please discuss any privacy issue you have with your doctor. There are also brochures available for you to read in the waiting room regarding these issues.
Patient Feedback
Patient feedback is an essential component of our quality improvement activities. The clinic is committed to encouraging quality improvement and identifying opportunities to make changes that will improve the clinical care of patients and activities to promote health in the overall practice population.
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We welcome your suggestions, on the practice and how it could be improved. Suggestions are completely confidential and help us to improve our services. If you are unhappy with any aspect of the care you receive from the practice we are keen to know about it. Please feel free to talk to your doctor or a receptionist about any concerns. We believe that problems are best dealt with within the practice. We want to know if you are concerned about any aspect of our service. If you remain dissatisfied you may approach The Health Complaints Commissioner:
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26 Level, 570 Bourke Street Melbourne 3000.
Phone: 1300 582 113 Email: hcc@hcc.gov.vic.au
Website: www.hcc@health.gov.vic.au